Volunteer Customer Support Lead

Be the first point of contact for beta users. Immigration tracking is a stressful, high-stakes topic for our users, so this role is about calm, clear, trustworthy communication. Time commitment: Up to 20 hours/week Reports to: Founder What you'll do: - Respond to support emails and in-app queries - Log bugs, questions, and feature requests in a shared tracker - Spot recurring issues and flag patterns to the founder

- Empathetic, clear communicator - Comfortable handling sensitive queries with discretion - Organised, doesn't let messages slip through